Quiz Page 6 of 76 (PART THREE)

1. According to Shafer, a great way for a business to become more reactive and to work against a complacent approach to operations is to behave like a new 1.__________—2.__________ and 3.__________.

2. In the video, Shafer addresses some key ways in which a business could do this. Firstly, the business would need to infuse a strong sense of 4.__________ into all operations, staying alert to the 5.__________ of the market, and keeping the fire of innovation burning bright. By embracing a startup mindset, businesses can stay nimble, agile, and ready to pivot at a moment’s notice.

3. From there, the business would want to fight complacency by digging deep into customer 6.__________ and identifying any 7.__________ points in the sales, order, and delivery process that may be causing frustration or dissatisfaction. In the current 8.__________ economy, every 9.__________ counts, and businesses must be willing to go above and beyond to deliver a 10.__________ experience. By taking the time to truly listen to customer feedback and address any issues head-on, businesses can show their customers that they are 11.__________, and build a loyal customer base that will help launch the company’s long-term success.

4. And finally, if businesses are wanting to stay ahead in the industry and fend off complacency, they must be willing to shake things up and take bold 12.__________ in pursuit of innovation. This means embracing a different approach to 13.__________ generation, one that encourages out-of-the-box thinking and rewards creativity and risk-taking. After all, in today’s fast-paced business world, 14.__________ too long on an idea can mean missing out as ideas emerge too late in the 15.__________.